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PC Comsumer Support

You need to request a quote from the seller and make sure you keep a copy of that quote.

For any purchase over £100 : use a credit card if you can because you will then be able to claim compensation from the credit card company if the seller goes out of business.

Always keep good records, receipts, and correspondence in a safe place.

In the UK, the ONUS is on the retailers to prove that faults found within 6 months of purchase are not inherent.

When you order goods online, by phone or by post, you can return them under the distance selling regulation without explanation within a reasonable time (usually ~7days)

As soon as you receive the goods, make sure you inspect and test all of them so that you have the satisfaction that they all work.

Should you damage by accident or misuse any goods that you received, companies are not obliged to repair or replace them.

Even though companies cannot charge you for a service that isn't being delivered, you should never stop direct debit while under contract.

Consumers should not suffer financial loss for repairs that are not their fault, so claim back carriage charges.

Here are the companies to contact should any dispute arise: Consumer Direct:   www.consumerdirect.gov.uk