Save My System
On-Site PC Support

Remote assistance

The remote assistance service is designed for small businesses that want to cut cost on their IT Staff. It is an on demand service, where a technician can remotely and securely access to your system and sort out any problem such as setting up email accounts, general system diagnostic; virus and spyware infection and so on.

It is also suitable to end user that frequently requires 3 rd party help for their day to day use of their computers.

N.B: the remote assistance service might require user interaction and you will always be in full control of your system at all times, should you decide to stop the process you can stop at any time.

Once the technician has finished his task, he will not be able to log back into your system unless you require him to.

We provide remote pc help and assistance services in London and can help you troubleshoot and solve most of your computer related problems without the need to dispatch a service technician; on-demand "Remote PC Support" service does not require you to have a support contract in order to receive Remote PC Support.

Save My System  provides remote pc help and assistance in London on an hourly rate basis. We also provide on-site services from any parts of London.

Remote computer help and assistance:

Technical support (also tech support) is a variety of services providing support with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. Generally, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services.

Remote Assistance, a feature of Windows XP, allows a user on one computer to temporarily control another user's remote Windows computer over a network or the internet to resolve issues. Due to inconvenience for system administrators to personally visit the affected computer, remote assistance allows them to detect and often repair problems with a computer without ever personally visiting it. Remote assistance (replacement of hardware not included) is the fastest way to help you to resolve your computer related problems.

How does remote assistance works?

Using your existing internet connection, you have to fill in a form letting the service provider know that you need assistance or click a link that we can provide

You will be prompted to run two small applications that will immediately be removed from your computer after the remote session is ended

A secure chat window will appear where you can discuss your issues with the service provider

The service provider will ask your permission to view or control your desktop

Type of remote assistance connections:

Remote assistance can be used in the following situations:

Within a local area network (LAN).

Over the Internet

Between an individual on the Internet and an individual behind a firewall on a LAN. Connections through a firewall require that TCP port 3389 be open

Some of the advantages of remote assistance:

Quicker resolution to your issues. Hence lower support costs

You're in control 

Support session is initiated by you

Requires your permission to control/view the computer

You can end the session at anytime

No bulky, pricey programs to buy or download